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[Resolved]  OneAssist Consumer Solutions — requesting for my old claim replacement letter

Address:560097
Website:www.oneassist.in/iphone/mobileassist

Dear sir
My mobile was damaged on service request number 1735246 on jan 2017 but when my mobile got replaced i did not receive any documents or replacement letter.
I had a second claim service request number 1834364 on mar 18 2017 it got rejected due to replacement letter was not submitted and on 23 mar 2017 i requested a replacement letter from oneassist but till today that is 18 july 2017 there is no update from oneassist team iam regularly calling for every 48 hrs but they are not responding
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Aug 22, 2017
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Jul 18, 2017
Updated by Dileep Brahmaiah i have sent mails also and my registered mobile numbers is [protected]
Verified Support
Jul 19, 2017
OneAssist Consumer Solutions Customer Care's response Dear Dileep,

Greetings from OneAssist...!

We regret for the inconvenience caused to you and sorry for the delay in sending the replacement letter.

We have forwarded your request to our team and you shall receive the replacement letter within 48 hours from us. You can than raise a new claim for your second damage.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist
Verified Support
Jul 20, 2017
OneAssist Consumer Solutions Customer Care's response Dear Dileep,

Greetings from OneAssist...!

We request you to visit the nearest Samsung Service Center to get the IMEI number updated.

Hope your query is addressed.

Regards

Deepali

Team OneAssist
Aug 01, 2017
Updated by Dileep Brahmaiah Dear Deepali/oneassist team

I rEQUEST YOU TO NOT TO GIVE FALSE INFORMATION BECAUSE U HAVE WASTED MY TIME BECAUSE I HAVE VISITED 3 SAMSUNG SERVICE CENTRE TO UPDATE MY IMEI NUMBER BUT AS PER SAMSUNG INFORMATION TO ME WAS THERE IS NO OPTION O[censored]PDATING IMEI NUMBER AND IS A FALSE STATEMENT KINDLY GIVE CLARITY FOR THIS.
Aug 01, 2017
Updated by Dileep Brahmaiah any update on this
Aug 07, 2017
Updated by Dileep Brahmaiah I request YOU TO NOT TO GIVE FALSE INFORMATION BECAUSE U HAVE WASTED MY TIME BECAUSE I HAVE VISITED 3 SAMSUNG SERVICE CENTRE TO UPDATE MY IMEI NUMBER BUT AS PER SAMSUNG team INFORMATION TO ME WAS THERE IS NO OPTION O[censored]PDATING IMEI NUMBER AND IS A FALSE STATEMENT KINDLY GIVE CLARITY FOR THIS.
Waiting for your response from march 22, one assist is the one of the waste company they call continues for renewal of insurance but when we try to claim they never reply
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