OneAssist Consumer Solutions — requesting for my old claim replacement letter

Address:	560097
Website:	www.oneassist.in

My first responce from oneassist was on july 19 where my claim was on 22 march

1. Dear dileep,

Greetings from oneassist...!

We regret for the inconvenience caused to you and sorry for the delay in sending the replacement letter.

My first responce from oneassist was on july 19
We have forwarded your request to our team and you shall receive the replacement letter within 48 hours from us. You can than raise a new claim for your second damage.

We appreciate your patience in the interim.

Regards

Deepali

2nd responce on july 20

2. Team oneassist

Dear dileep,

Greetings from oneassist...!

We request you to visit the nearest samsung service center to get the imei number updated.

Hope your query is addressed.

Regards

Deepali

Team oneassist

My reply on aug 1

Dear deepali/oneassist team

I request you to not to give false information because u have wasted my time because i have visited 3 samsung service centre to update my imei number but as per samsung information to me was there is no option o[censored]pdating imei number and is a false statement kindly give clarity for this.
Updated by dileep brahmaiah, aug 01, 2017
Any update on this
Updated by dileep brahmaiah, aug 07, 2017
I request you to not to give false information because u have wasted my time because i have visited 3 samsung service centre to update my imei number but as per samsung team information to me was there is no option o[censored]pdating imei number and is a false statement kindly give clarity for this.
Waiting for your response from march 22, one assist is the one of the waste company they call continues for renewal of insurance but when we try to claim they never reply

Still now there is no reply or update

Can any one suggest how can we take this legaly i am ready to put a case on oneassist company