[Resolved]  OneAssist Consumer Solutions — Service activated and money charged without my consent

Address:Dewas, Madhya Pradesh, 455001
Website:www.oneassist.in , www.icicibank.com

Respected Sir/Madam, I wish to bring to your notice a fraud that has been commited against me. I got a call from One assist for giving me information about their account protection service. They never asked me if I even wanted the service and still an amount of Rs 1799 was deducted from my ICICI bank account. I have wrote 5-6 mails and have also called the customer care of both ICICI and One assist. The Bank assured me that the service will be discontinued and my money will be completely refunded. But then I got a call from One assist today and the executive told me they can't refund me the whole amount and they kept forcing me to accept the plan, when I strongly denied they started haggling on the refund amount from 600 to 900. But how can I allow them to 'discount' me when I never even opted for their service in the first place. They are just trying to screw me out of my money, that's why I want you to intervene and do something about this. They have caused me a lot of inconvenience. Please make sure they refund my amount asap. My OneAssist Relationship Number : 1939989
Thank you
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May 28, 2017
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Apr 21, 2017
Updated by Abhilash Upadhayay
My ICICI a/c number[protected]
Verified Support
Apr 24, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Abhilash,

Greetings from OneAssist..!

As per your request, we have cancelled your plan vide service request No.1925516 and request has been closed on 19th April 2017.

We regret for the inconvenience caused to you. Please be assured that the refund has been initiated from our end and it should get credited to your account within 24 working hours.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist
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