OneAssist Consumer Solutions — service renewed despite multiple requests for deactivation/cancellation

Deepansh Khurana

from Dehra Dun, Uttarakhand

Website:

www.oneassist.in

I subscribed to one assist a couple of years ago on a nudge from icici bank. However, i don't require the service as i've told their representatives a couple of times especially during the last six months or so.

They always ask me to call on the toll free number but they never answer and "all their customer representatives are busy".

I received an email that one assist will be auto-renewed and so i sent them an email. Screenshot attached. (Req 3692588)

I just got an sms that services have been renewed and that the amount rs. 2499 has been deducted. This is despite me being very clear about my intent to deactivate but i cannot reach a representative.

I would like a refund and would like my one assist plan to be deactivated and never be activated again. I would like this to be done as soon as possible because i have already asked them to do it multiple times.

Thank you.

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OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Nov 03, 2018

Updated by Deepansh Khurana I could finally get in touch with a representative named Nadeem M over chat. He has raised a request for cancellation and has assured me that the cancellation/retention team will call within 48 hours. The service request number is 3693635.