[Resolved] OneAssist Consumer Solutions — Theft claim of mobile

ankur787

Address:	Mumbai City, Maharashtra, 400001
Website:	www.oneassist.in

My phone was theft on 3/01/2014 and i reported that to oneassist for claim.
Since my phone was only 10 days old since the date of purchasing so according to insurance upto 6 months of handset will be depreciate by 20%. So the current market value of my phone is rs-13999/ and after depreciation of 20% the amount i should receive rs-11, 199/of the claim.

But oneassist is charging another 20 % from the approved amount by rs-2800/ and giving me final amount of rs-8399/

I asked from the company's officials to provide me policy number of insurance where the insurer is "national insurance company" and they are denying to giving me policy number.

I have doubt that one assist is cheating me by charging rs-2800/ without any reason.

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May 25, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2017

OneAssist Consumer Solutions Customer Care's response Dear Ankur,

Greetings from OneAssist..!

We are aware about your case and are dealing with you on Facebook. We have already given you the detailed information about the deduction in the amount and had also arranged a callback for you. However, you are still not satisfied with the resolution given. We request you to share the required documents for us to initiate the refund of your Theft claim.

Looking forward to hear from you.

Regards

Deepali

Team OneAssist