[Resolved]  OneAssist Consumer Solutions — Three times uploaded the documents & still unverified

Address:	New Delhi, Delhi, 110015
Website:	www.oneassist.in

I claimed for an insurance on 15may, 2017 at 00.54 hours for my broken display and the service provider explained me to add images on the portal so that thaey can put the documents for verification. I uploaded the documents as per the given instruction and some extra papers so that the company should know that it is not a fake thing. I was asked to wait for 48 hours and i waited for almost 56 hours aprox for verification.
Then i got a mail that your documents are incomplete and your description is inappropriate. But still i uploaded the correct documents & added some more lines to the description (Its better sir that you send some police for checking rather than creating issues like this).
Then i added the documents on 17may, 2017 at around 11pm. Today 18may, 2017 i again got a mail that you dont have your name on bill and the dealer's stamp is not there (Which i asked the dealer to stamp) and i again added the stamped paper. Now at 4pm again i got a mail regarding back panel photograph (For imei which is not there on my apple i phone) and
A bill on which i have my name.
Now comes the main thing
They put my call on hold for about 7 to 10 min always
Secondly when i was getting my phone insured why the insurer didnt inform me about my name on bill that i will not insure you because you dont have name on the bill
Thirdly if i can show you the original bill + the box+ the i cloud pics (From my mail id)+ i have b2x service papers with me. Then how could you people expect more of verification.
P. S.-
Uploaded documents twice are
Front image with bill
Back image with bill
Stamped bill
Driving license
Description
Image of box with imei
Icloud images
Mail from i cloud

Please resolve my issue because my insurance date is 31may, 2017.
Regards
Kanika aggarwal
Relation ship number -1016182
Sr no-1985205