OneAssist Consumer Solutions — Unauthorised amount deduction and refund

Nishant ji

Address:

Meerut 250002

Respected sir,

I would like to tell you that unauthorized amount 1399 rs has debited from my hdfc credit card against one assist on 8-may-2020.
When i called to one assist customer care they did not pick up my call, i am making a call regularly in one assist customer care from 8 may 2020 but they received my call one time on 06-june-2020 and i asked him about unauthorized deduction of 1399rs then they told me this service for protection against fraud then i asked why did you active this service without permission of customers.
After that they registered complaint for cancellation of service and i received the message for cancellation of service same day but refund amount did not receive till now. When i am calling to one assist customer care they are not receiving the call.

Please take any action against one assist and try to get my amount refund.
Name : nishant
Date of incident : 08-may-2020
One assist no : [protected], [protected]
Hdfc credit card last digit : 1098
Registered mobile no : [protected]
E mail id : [protected]@gmail.com

Thanking you
Regards
Nishant

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OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2020

OneAssist Consumer Solutions Customer Care's response Dear Nishant,
We regret the inconvenience caused. Rest assured, our team shall connect with you and resolve your issue on a priority basis. And refund you the amount - Nitesh, Team OneAssist

Jun 22, 2020

Updated by Nishant ji Thank you sir

Pls get my refund

Regards
Nishant

Jun 27, 2020

Updated by Nishant ji Dear sir,
I received a phone call fro one assist ([protected]) on 26th June regarding refund the unauthorized amount debited. he told me that the unauthorized amount debited from your credit card will be refunded but you have to provide us some details i said okay i will provide you whatever you need tell me. then he started to asking me credit card no i provided after that he started to asking me about card expire date and all other details but i refused to share all the details i give only card no and then i asked him that when you can debit the unauthorized amount from my credit card without getting the details from customers then why you need to card details during refunding
it is not good you have all the details that's why you could debited the amount from my credit card and also banks don't allow to share the cards details with someone. after that he said i foreword your complaint with this details and cut the phone call.

Now please tell me is it right to share the all details of credit card with someone i think it can be the causes of fraud that's why i did not share the complete details and they have mt card detail that's why they could debited the unauthorized amount from my card.
so, please get the debited amount into same card in which you have debited and i provided you complete card no.
Kindly refund the debited amount as soon as possible.

Regards
Nishant

Jul 02, 2020

Updated by Nishant ji Dear Sir,

Please resolve the issue and refund the amount.

Regards,
Nishant

OneAssist Consumer Solutions — Unauthorised amount deduction and refund

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