OneAssist Consumer Solutions — unauthorised charge on kotak credit card no. xx5727

Deactivate one assist plan
I received sms and email from kotak mahindra bank that "a transaction of rs.1399 has been done on your kotak credit card no. Xx5727 at oneassist consumer sol on 09-feb-2018".

I have never requested for their service and have never requested an upgrade as the mail mentioned.
This has been done without my permission and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. Should refrain from such acts. Further the bank in question kotak bank should also refrain from sharing customer details with such fraudulent companies. Its really annoying to say the least.

Please deactivate and refund my money asap
Date of incident : 13:36 hours. 09 feb. 2017
Kotak credit card no. Xx5727

Please call me on my mobile. - +[protected]

Sneha agrawal
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OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Feb 09, 2018
Updated by snehaalld
I also saw that I have been charged 1299 last year on 9th Feb.
I need those charges refunded also.

Sneha
Feb 09, 2018
Updated by snehaalld
My OneAssist ID is [protected].
Please deactivate immediately and refund amount deducted for 2017 and 2018. This has been done without my knowledge, without my consent and I was not even informed about these when I got the Credit Card.
Sneha
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Comments

Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/2wg92xK
or for immediate assistance you may call @ [protected].^Team Kotak
Any update ?
KOTAK TEAM - Issue is with the OneAssist plan enforced and charged on my Kotak credit card without my consent.
I need refund for 2017 and 2018 amount deducted.

SNeha

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