Oneassist Consumer Solutions — unauthorised deduct of money

 
1 Review
 akashota8 on Sep 13, 2017
Dear one assist,

Please stop making frauds of the people's hard earned money. You are nonetheless than a criminal of the highest rank.
Recently, i visited hdfc bank and they offered me a credit card. The bank staff filled my form and told it will be delivered in few days at your address. Before the credit card got delivered at my home, i received an email from one assist that thank you for buying our product and charged me with rs 1299/-. I went to bank and they spoke with customer care for one assist, they asked to wait for 48 hours and i will be receiving a call for cancellation. I waited but there was no call. I went again to hdfc and again we spoke with one assist customer care and they asked to wait again for 48 hours

Aakash prasad hota
Ph-[protected]
Relationship no-2671993

Complaint Status


[Sep 13, 2017] OneAssist Consumer Solutions customer support has been notified about the posted complaint.
OneAssist Consumer Solutions Customer Care's response, Sep 14, 2017
Dear Aakash,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2346942 today.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.

Regards,

Deepali

Team OneAssist
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