[Resolved]  OneAssist Consumer Solutions — Unauthorised deduction of my credit card balance

Address:	600122
Website:	oneassist.in

Dear Sir,
I have requested one assist membership only for last year (2016). For this year i have not given any request for renewal though it was auto renewed and an amount of 1799 was debited from my HDFC credit card account without getting any verbal confirmation from me instead one assist team had simply renewed it by sending a mail. Now-a-days many o[censored]s are not checking personal e-mails often. Thus i didn’t check my mail so long. Hence I came to know about the renewal only after the credit card statement generated. Then i called HDFC customer care and complained that i don’t want to continue with one assist who has confirmed me to raise a complaint with you and get my money credited back to my account. After checking the next month's (May) statement i came to know that nothing paid back instead one assist team has given me some offer price worth Rs.500. Then i raised a call and had a word with one of your customer care executive who promised me raising a complaint for me and get the amount back then i received a call from one assist complaint team who refused to pay my money back. And the request reference number is 2023100 ( Bhavana - One assist team) there is no point taking my money without my permission. So I request you to please consider my complaint and cancel my membership and I also request you to pay my money back to my card xxx xxx xxxx 1770 kindly solve my problem as possible as early My registerd mobile number for one assist is [protected] alternate mobile number to contact [protected] and registered email id is ramya.[protected]@gmail.com.
I would be grateful if get a solution on above mentioned complaint.

Note: I have recently checked the mail from one assist in which they have not mention the procedure for how to cancel the one assist membership. Instead they have only mentioned within how many days the membership got renewed.