[Resolved] OneAssist Consumer Solutions — unauthorised withdrawal | |
I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan, without my permission. Spoke to the rep at their call centre sd all account on auto renew which i was never informed about sd before auto renewal we inform customer about it. I told never got a communication from one assist, he said we dont have your e mail and the courier gets lost told him that they had my phone no could have messaged me or called me about it sd "its good feedback"he admitted there was a communication gap Asked one thing only a full refund and account to be closed but started telling me cases of fraud offered and me a rs 500 discount and continue the service when i asked about the full refund no straight reply kept diverting call went on for 21 mins just want full refund. Please deactivate and refund my money asap Relationship no: 2430040 Hdfc credit card no:xxxx 8335 Was this information helpful? | |
Dec 12, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Nov 10, 2017 OneAssist Consumer Solutions Customer Care's response Dear Raja, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you. As per your request, plan has been cancelled vide Service Request number 2537952 and the refund has been initiated. It will be credited to your bank/card account in 7 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Brijesh Team OneAssist. Verified Support Nov 10, 2017 OneAssist Consumer Solutions Customer Care's response Dear Raja, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you. As per your request, plan has been cancelled vide Service Request number 2537952 and the refund has been initiated. It will be credited to your bank/card account in 7 working days. As we can see, we are unable to find any telephonic conversations between you and our Customer Care.You will need to receive full refund as you have not contacted us within 30 days. Regards, Brijesh Team OneAssist. | |
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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