[Resolved] OneAssist Consumer Solutions — unauthorized and automatic deduction of my credit card | |||
On availing new credit card from hdfc bank previous year i got automatically enrolled to one assist plan without my consent and automatically membership fee got debited from my credit card. So, i contacted both hdfc bank they told me contact one assist in this regard. After contacting one assist they kept on persuading me to keep the plan and started enumerating its benefits. I told them i strictly do not at all want to continue it after that they said we are providing a discount just for you and they just persuaded to carry forward the plan and they said the plan is already active and will remain for a year. I strictly said then i do not want to avail the plan and no renewal should happen the next time. They assured me that no auto debit will happen the next time. But to my surprise they are auto debiting rs 1399 on 09th april 2019 from my credit card even this year without my consent. I am really frustrated with one assist. I want my full refund of my debited amount at the earliest. Was this information helpful? | |||
May 16, 2019 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Apr 15, 2019 OneAssist Consumer Solutions Customer Care's response Dear Harikrishna, Greetings from OneAssist!!! We regret any inconvenience caused to you. We are unable to locate your account. Request you to share your customer ID along with the issue details by emailing us at [protected]@oneassist.in. Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund. Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query. Looking forward to hear from you. Regards Team OneAssist | |||
 3 Comments | |||
Comments
Hdfc bank your plan refer but not mention validity one year please DE active my plan Relationship no. 6539648 plan name:EnhancedWA privilege single plan my mobile no is [protected] so understand my problem I am Hdfc credit card membermyadress:
Ponukumati raju. Ho no:49-151 cherukupalli colony. Cnintal Hyderabad 500054 Telangana
Ponukumati raju. Ho no:49-151 cherukupalli colony. Cnintal Hyderabad 500054 Telangana
OneAssist Consumer Solutions Customer Care's response, Apr 22, 2019
Verified Support
Dear Ponukumati,
Greetings from OneAssist!!!
We are sorry to see you go.
We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.
We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.
Future communications will be done on your registered email id. We request you to write to us at our registered email id which is happytoassist@oneassist.in in case of any query.
We appreciate your patience in the interim.
Regards
Team OneAssist
Greetings from OneAssist!!!
We are sorry to see you go.
We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.
We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.
Future communications will be done on your registered email id. We request you to write to us at our registered email id which is happytoassist@oneassist.in in case of any query.
We appreciate your patience in the interim.
Regards
Team OneAssist
I didn't apply for one assist. But you have been debited my money from my credit card. Kindly refund 1399 rupees.
OneAssist Consumer Solutions Customer Care's response, Apr 22, 2019
Verified Support
Dear Customer,
Greetings from OneAssist!!!
We regret any inconvenience caused to you.
We are unable to locate your account. Request you to share your customer ID along with the issue details by emailing us at happytoassist@oneassist.in.
Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.
Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.
Looking forward to hear from you.
Regards
Team OneAssist
Greetings from OneAssist!!!
We regret any inconvenience caused to you.
We are unable to locate your account. Request you to share your customer ID along with the issue details by emailing us at happytoassist@oneassist.in.
Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.
Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.
Looking forward to hear from you.
Regards
Team OneAssist
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707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Greetings from OneAssist!!!
We are sorry to see you go.
We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.
We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.
Future communications will be done on your registered email id. We request you to write to us at our registered email id which is happytoassist@oneassist.in in case of any query.
We appreciate your patience in the interim.
Regards
Team OneAssist