[Resolved] OneAssist Consumer Solutions — Unauthorized credit card charges | |||||
Hello there I Received SMS from ICICI BANK that RS-1299/- deducted from my credit card to ONE ASSIST PLAN. without my permission. I also got an SMS from one assist team saying that my plan got extended successfully. But for the first when it deducted, your customer care person has told that its been activated for you and refund not possible and he also said that while they get back to me for renewal they can cancel my account. But now without my permission, the plan got renewed. I don't even know this and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. Please deactivate and refund my money ASAP Date of incident: 6.18hrs. 26 May 2017 ICICI Credit Card No. 4xxx2001 OneAssist Relationship Number: 992479 Was this information helpful? | |||||
Jun 29, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support May 29, 2017 OneAssist Consumer Solutions Customer Care's response Dear Swetha, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you. As per your request, we have cancelled your plan vide service request No. 2026958 & the refund will get processed in 7 - 8 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Deepika Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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