[Resolved] OneAssist Consumer Solutions — unauthorized deduction of amount rs 1899 from axis bank account

mounika777

from Mumbai, Maharashtra

Address:

Hyderabad, Andhra Pradesh, 500032

Hi
I'm mounika
I have received a call from axis bank on 7th aug. I just don't want the subscription and please cancel my subscription for my axis visa platinum card ending with 8305. It has been noticed that the money already been charged @1899 for the same.
Hence, cancel the subscription and refund the same into my account. My relationship no. Is 5039785. I am waiting for confirmation of deletion of this service and also refund the money @1899

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Oct 9, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3515060. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Comments

Axis Bank Customer Care

from Pune, Maharashtra

Hi, we request you to lodge a complaint by calling at the phone banking numbers or by visiting any of the branches. Regards, Team Axis Bank.

mounika777's [Complaint's author] reply, Sep 17, 2018

I've already lodged a complaint by calling axis bank customer call care, but there's no proper response from that side. complaint number:43836770

venkatrv

from Chennai, Tamil Nadu

I need to cancel my Oneassist plan.

Details are

Relationship No: 4905206
Membership Id: [protected]

Please cancel my plan immediately. Please refund me whatever amount applicable based on the time I had this plan. Please just cancel it.

I dont need this plan at all for now and I dont want to pay the premium for it now.

Venkatesh

Axis Bank Customer Care

from Pune, Maharashtra

Hi, Request you to contact our phone banking and they will help you with the cancellation of the One assist plan. Please refer the link https://www.axisbank.com/bank-smart/phone-banking for information on the same. Regards, Team Axis Bank.