[Resolved] OneAssist Consumer Solutions — unauthorized renewal and deduction of one assist service

[Resolved] OneAssist Consumer Solutions — unauthorized renewal and deduction of one assist service

A aks777 from Pune, Maharashtra

Hi I am using hdfc credit card ending with 4871 and as per record on 11 august 2017 there has been a transaction recorded of 1899 rs without notifying me which is for one assist service. I was having a -711 outstanding balance I was taking care of my new born so was not accessing email as well as not attending call and even underimression that i have negative balance so no bill will come as i completely stopped using my hdfc card. I requested one assist and hdfc bank for this un etheical and unauthorized transaction and asked to cancel request. But one assist team is not reeady to cancel the service and hdfc team is not giving Proper answer why they allowed the transaction. Hdfc complain reference: [protected] One assist cancelation request:2859514 Reg mobile no: [protected] Membership with id - 518071 Thanks Akanksha Was this information helpful? No (0) Yes (0)
Mar 18, 2018 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Feb 15, 2018 OneAssist Consumer Solutions Customer Care's response Dear Akanksh, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you. As per your request, plan has been cancelled vide Service Request number 2027970 and the refund has been initiated. It will be credited to your bank/card account in 7 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Brijesh Team OneAssist . Verified Support Feb 15, 2018 OneAssist Consumer Solutions Customer Care's response Dear Akansh, The Service Request Number is 2868390. Regards, Team OneAssist.
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