[Resolved]  OneAssist Consumer Solutions — unauthorized transaction from my icici bank account

Team,

A subscription plan has been generated for one assist from my icici bank account for rs. 1, 899/-. Have tried calling icici bank but it has the worst customer care with no response, i had refused to get on this subscription. I don't understand why this got deducted.
Please resolve this asap. Expecting a complete refund.

Name: ruchika menon
Bank: icici bank

Thank you.
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Jan 6, 2018
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Dec 05, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Ruchika,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.
Complaint comments 

Comments

They rejected the insurance claim saying, that the mobile got damanged due to improper handling.
OneAssist Consumer Solutions Customer Care's response, Dec 6, 2017
Verified Support
Dear Customer

Greetings from OneAssist..!

The claim was rejected based on the description provided by you. Insurance company rejected your claim.

Regards

Sagar

Team OneAssist

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