[Resolved] OneAssist Consumer Solutions — unauthorized transaction from one assist solution on my credit card

sandipluck

from Nashik, Maharashtra

Address:

Nashik, Maharashtra, 422010

I received an sms from kotak mahindra bank that a transaction of 1398 had been done on you credit card xx4051at one assist consumer solution on 16 feb..

I have never sign up for this then how can you deduct money directly..

I have not even signed a credit card form. And while the representative also didn't mention about this.. How can you deduct money from my credit card unauthorized way.

I have not even received my credit card yet.

Please deactivate and refund my money as soon as possible

Relationship number is as follows
6296336

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Mar 25, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Feb 16, 2019

Updated by sandipluck Please let me know when this will be cancelled and I get refund

Verified Support

Feb 20, 2019

OneAssist Consumer Solutions Customer Care's response Dear Sandip,

Greetings from OneAssist!

Sincere apologies for the inconvenience caused. Your membership cancellation is processed vide service request number 3985031. Your amount 1399/- will be credited in bank account within 5 to 7 working days. However, we have forwarded your case to the concerned team. They will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.