[Resolved]  OneAssist Consumer Solutions — unprofessional, unsatisfactory service

Address:

700106

Service request no : 4043604

I had raised a request on 8th march, and the documents i sent got verified on 12th march, after their consistent request for mailing more and more details and pictures of the issue. After the device was picked up on 15th and repair estimate of rupees 34, 665 was made, they said the claim covered the costs and the repairs would be made within a week. After that it took them 2 weeks to "access the parts" and "make repairs", and my laptop was delivered on 29th march. Surprisingly to me the problems persisted and the malfunctioning had gone from bad to worse. Nothing was repaired and i had to suffer without an important object which contains most of my documents and being a college student most of my studying happens on it. I am constantly mailing and calling the customer center yet they haven't made any attempt to solve it, telling me to "send pictures and videos of the issue" now that that issue should be solved. The claim their service is completed. This is wrong and my claim will be ending in a few months after which i will have to pay to get it repaired even after i have already paid for insurance.