[Resolved]  OneAssist Consumer Solutions — wallet assist

Address:	110084
Website:	oneassist.in

I received a call from hdfc bank to upgrade my credit card and along with that they offered me a plan of oneassist, related to the wallet insurance, i gave my consent and then i received various calls from bank and one assist. Finally i a day or two, my plan was activated (As per bank executive and one assist executive), they said that i am going to get a welcome kit soon, which i received in next 10 or so days from dhl, but it was not having any relationship number, when i called the oneassist, they asked my registered mobile number and email id, which i provided, surprisingly they said that we have no plan activated as per the information provided by you, they advised me to send and email on [protected]@oneassist.in, i did the same and they replied me that send from your registered email id, i was using my registered email id only, i again called oneassist and they said, you please try again, i did the same and received the similar reply, then i approached my bank, they said that we are sending an email to one assist and you will received a call from them with in an hour or so, but no call came, then i once again called up one assist and they said we have not received any email from bank, now i have became ping pong boll between bank and one assist both. They say they are helping but query is not resolved till now. One and a half month is already gone and the money is debited to me. The entire episode is happening since first week of july, i received email from bank on 24th july from creditcardops. [protected]@hdfcbank.net. If the complaint is not resolved then unfortunately i have to request consumer court to interfere in this matter.