[Resolved] OneAssist Consumer Solutions — want to cancel the one assist plan and refund the amount to me

Mugunth199

Address:

Chennai, Tamil Nadu

Hello there

I received sms from hdfc bank that rs-2499/- deducted from my credit card to one assist plan. Without my permission.. Even i don't get any mail from one assist team. Then i requested to cancel this auto renewal through the customer care
But they convince my and push me to the 1 year plan. But i don't want such kind of the plan in one assist. Today i got the refund amount only 1500 rupees. This is really a criminal act and the co.

Now i want to cancel the 1 year plan (999) also from the one assist.

Please deactivate and refund my money asap
Date of incident : 2 feb 2017
Oneassist relationship number : 1653274

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Mar 6, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Mugunthan,

We deeply regret for the inconvenience caused to you and sincerely apologize for the unpleasant experience you had.

As per your request, plan has been cancelled vide Service Request number 28317950 and the refund of Rs. 999 has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist