[Resolved] OneAssist Consumer Solutions — without my consent one assist fee has been charged

Santy Lal

from Basi, Punjab

Address:

Gaya, Bihar, 823001

Hi,
This is Munna Lal ( ph. no.[protected] and my Relation ship no. is 3034361 and Membership ID [protected].This month my credit card has been charged of Rs 1399 in the name of One assist M fee.1st of all i never opted for this service and withpout my permission it has been done.

So i am just requesting you to deactivate my service and refund my money.

In the last 3 days i called 3 times to your customer care and and i have been assured that i will get a call from customer care and it will get deactivated.
But it just didnt happen.
All that i want to say that i have started loosing my patience and please dont extend this issue any further.
So it would be so kind of you if you will cancel my service and refund my money or else i will have take legal action against One assist as well Hdfc bank.

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Dec 27, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2018

OneAssist Consumer Solutions Customer Care's response Dear Munna Lal,

We are sorry for the inconvenience caused. Please be informed, we have forwarded your case to the concerned team. They will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Nov 26, 2018

OneAssist Consumer Solutions Customer Care's response Dear Munna Lal,

As per the telephonic conversation you had. Your amount 1399/- will be credited in bank account within 4 to 5 working days.

Regards,

Devendra,

OneAssist, Social Media Team.