[Resolved] OneAssist Consumer Solutions — Wrong debit of my credit card.

Hemendra Kothari

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400054
Website:	One assist

Ref. To above i have received ur kit today of the insurance coverage on my card which was not asked by me n without permission u have renewed my the insurance n debit my ac by hdfc i have already informed me the hdfc bank n call ur executive officer. I am returning the kit pl ask hdfc bank that i have cancelled the insurance n they shold credit my account the surprising non o[censored] have called me or tell me how much money is devoted till date. I don't receive the credit within next three days i will have to go to insurance grievances authority.
Thinking you
Hemendra kothari
Phone [protected].

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Jun 9, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 08, 2017

OneAssist Consumer Solutions Customer Care's response Dear Hemendra,

Greetings from OneAssist..!

As per your request, we have cancelled your plan vide service request No.1963506 on 05th May 2017.

We regret for the inconvenience caused to you. Please be assured that the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

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Comments

Hitesh Baluja

from Bathinda, Punjab

Dear Hemendra, I am also HDFC Bank customer. And same happened with me. I called One Assist to cancel my policy. But as soon as they heard I want to cancel customer care executives cut the call. But somehow I managed to get it cancel. But now they have deducted Rs. 650 as cancellation charges. Cancellation charges for a policy which we never heard before.

No doubt One Assist is a fraud company. But the main issue is how they were able to get our personal details. Isn't it from the HDFC website. So major concern is how safe is the HDFC netbanking. If personal details can be stolen from HDFC website then login credentials can also be stolen. So I request all the HDFC users to write HDFC about it or visit ur branch.