[Resolved] OneAssist Consumer Solutions — wrong excess payment charged

docragz5

from Amritsar, Punjab

Address:

Fazilka, Punjab, 152123

I purchased my policy on 26 February 2018 for redmi note 4 and on 7 November I filed a claim. Today claim got approved on 20 Nov 2018 . Claim amount Rs.3400 but they charger me excess payment of Rs.1000. Oneassist persons are cheating me as while purchase they told me excess payment of 10% on the claim amount which should Rs.340 dont know how they are charging me Rs.1000 even when I called customer care they told me its 10% of invoice bill. I have all the recordings as my proof when I purchased this policy while calling them

Was this information helpful?

No (0)

Yes (0)

Dec 29, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Nov 20, 2018

Updated by docragz5 My relationship no. 624711

Verified Support

Nov 26, 2018

OneAssist Consumer Solutions Customer Care's response Dear Raghav,

We understand your concern. Please be informed, we have escalated your case to the concerned team. They will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Nov 28, 2018

OneAssist Consumer Solutions Customer Care's response Dear Raghav,

We tried contacting you twice but your number but you were unavailable. Request you to share your alternate number with the convenient time to speak over call.

Regards,

Devendra,

OneAssist, Social Media Team.

Nov 28, 2018

Updated by docragz5 [protected]