[Resolved]  OneAssist Consumer Solutions — Xiaomi Mi 4i Mobile Phone Repair

Address:Mumbai City, Maharashtra, 400 059
Website:www.oneassist.in

I took insurance from this company for the repair of my mobile. It has been more than 2 months but they have not repaired it.

I contacted the service center person also where they have given my mobile to repair and he said that OneAssist is not responding to him, that's why he is not repairing the mobile.

They keep on changing the due date for delivery of the mobile & thrice they gave me the deadline date & when I call them on the due date, every time they gave me new due date.

According to their policy they deliver the product back to the customer within 30 days but it has already been more than 70 days. I had no choice but to complain.

Please help me resolving the problem. I am helpless & I don't want to call them anymore.
+7 photos
Was this information helpful?
No (0)
Yes (0)
Oct 1, 2016
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Aug 31, 2016
OneAssist Consumer Solutions Customer Care's response
Dear Dear Sharma,

A solution has been provided to you/ Your handset has been delivered. For any further assistance please call us on [protected] or mail at [protected]@oneassist.in.

Regards,
Team OneAssist
Complaint comments 

Comments

After 4 days of taking insurance policy i cancel my policy for the mobile phone on month of MAY, 2016 and now till date i didn't getting refund amount.I called him around 4-5 times but they said again again same reason "we send ur complaint to the higher authorities".So please dont buy any kind of policy...they are frauds
OneAssist Consumer Solutions Customer Care's response, Aug 20, 2016
Verified Support
Dear Sharma,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are working on your case and we will keep you posted on any development in your case. Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330



Regards,
Team OneAssist

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OneAssist Consumer Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    77%
    Complaints
    4065
    Pending
    140
    Resolved
    3094
    OneAssist Consumer Solutions Phone
    +91 80 8033 3333 [Customer Service]
    +91 22 4298 3000 [Corp Office]
    OneAssist Consumer Solutions Address
    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
    View all OneAssist Consumer Solutions contact information