[Resolved]  OneAssist Consumer Solutions — Xiaomi mi5 when for screen replacement but it has been more than 2 months device not received.

Address:

Pune, Maharashtra, 411028

I had sent my phone for screen replacement 2 months back.my request no is Request number 1417523. Took now the customer care does not have a clue of my phone status. I have been getting messages from xiaomi service center that my device is ready for delivery then also these people are not giving me a right resolution.

They only extenting my date of delievery.

The customer care service is patheitic
Few of my experiences with you

1.I was kept in hold for about 45 mins and then i got was disconnect.

2. I asked the customer care executive to transfer the call to the supervisor. He directly refuse to transfer.

3. I was told that they have escalted my issue and I'll be getting a call back but till now i have not received any call from you.

4. When a asked for reference no for escalating the call. Customer care executive refused to give the ref no as according to him they didn't have any such system.

I am really fed up with your service. I would recommend my friends and colleagues not to take your services as its of no use. My mobile phone is with you for more than 2 months now. your are just giving me the dates nothing else.