[Resolved] OneAssist — deduction of rs 1899/- from account

mamata99

from Mumbai, Maharashtra

Address:

410210

On 13.07.2019, a call was received on my residence phone no[protected].
The caller articulated in such a way that i could not realise he was selling me a scheme. Eventually on 16.7.2019, an amount of rs 1899/- was deducted from icici bank account. Surprisingly, this was mentioned as a code number to me. This is clearly a trap call, without professionalism, without transparency,

I did not agreed to buying any scheme. I do not even know the company. I am not interested in buying any scheme or policy or product from this company.

I want that the amount be refunded to my account at the earliest. I want to cancel the policy/scheme at once. I hope the company will heed and not compel me to escalate. I am feeling cheated.
Mamata bai sharma

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Aug 31, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2019

OneAssist Consumer Solutions Customer Care's response Dear Mamata,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist