[Resolved] OneAssist — Mobile not delivered after repair

yamini86

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra, 400 058
Website:	www.oneassist.in

My mobile honor 6x screen is damaged. I have taken one assist insurance through online while purchasing mobile from amazon.in. On june 1, the documents have been verified and pickup of the phone from onessist team took my mobile and got a mail that they received all documents. They processed and said i need to pay excess amount rs.366 for further processing. I paid on june 21 and i have the receipt. I still now didnt receive the mobile and whenever i ask the customer care team they say payment not done. I have sent a proof of payment and other mail which received from team that mobile is repaired and waiting for delivery. Please help me to get my mobile back in this regard.

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Aug 19, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2017

OneAssist Consumer Solutions Customer Care's response Dear Yamini,

Greetings from OneAssist...!

We are sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they will get in touch with you shortly for the same.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Verified Support

Jul 12, 2017

OneAssist Consumer Solutions Customer Care's response Dear Yamini,

Greetings from OneAssist..!

As per the telephonic conversation, our team has informed you that the handset will be delivered to you by today.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Jul 12, 2017

Updated by yamini86 I received my mobile back today after so many emails and calls and posting on this forum. Thanks for Indian consumer complaints forum for fixing it.