OnePlus India — accidental damage protection for oneplus 6

Address:

Ahmedabad, Gujarat, 380015

HI I am trying to avail accidental protection since 10 days.

downloaded the app Kotak 811... entered aadhar card # and pan card #.
verification done but CRN number not generated. it gave error message.

"It Looks like you have already tried opening account with us through this App, but couldnt proceed. No worries, you can visit our website www.kotak.com for applying. :

Visited Oneplus 6 outlet in Ahmedabd spoke to Jasmin Pandya[protected].

He sent an email to servify. Servify says we dont know call Kotak bank.

Kotak bank says... we dont know call OnePlus team .

Dont know what I am suppose to do.

I have not received any CRN number... what am I suppose to do. Stuck with it.