OnePlus India — Display burning issue due to company defect

Address:

Room no 302, Hari on co operative society,building no 167. Tilaknagar.mumbai 89, Building no 167, B wing , room 302.

This is with regards to the oneplus 7 pro mobile phone I use . On 7th January 2021 evening all of sudden front camera stopped working . I called oneplus helpline and they advised me few steps to run and check if it starts working but failed to help further which then the executive of yours guided me to visit near by oneplus care center. I reside in mumbai ( chembur area). So near by oneplus center for me is Kurla phoenix market City.

I visited the store yesterday at 7 pm. After visiting the store the executive of yours checked my phone and advised me that there is simple repair required which will cost me 1200 indian rupees. However he advised me to submit the phone today which is on 8th of January 2021 after 3 pm so he will get this phone repair within 2 hours time .

Insisted that i should not submit the phone to them now as they were at closing hours and phone repair would take more them and half hour .and would be no use to keep phone with them for a night .

As per their advice I visited the store today at 3 PM .When I visited them and explained issue I have for camera and I visited them yesterday and explained above details . they checked and said there is display burning on phone which is company defect however as my phone has little dent so they would not be able to help me . I will have to pay 17000 plus amount for repair of display along with camera repair charges .

I am at complete shock when I am been asked to pay for display repair when the defect is from company side. The phone display burning issue is due to company defect however I am been asked to pay display charges just because there is little dent which is avoidable. Which is not even visible . How can company expect phone to be is best shape after use of 1 year . And as an customer I didn't knew there is defect in one plus phone display . I am regular customer of oneplus phone. But this to to my surprise that company is just taking their hands off from repairing the defect which is from their end and expecting customer to pay for an issue which is not arise by them.