OnePlus India — Oneplus nord buds 2r

Address: parul university ,vadodara,Gujarat,391760

I have purchased the product on May18 2024 and now I got an issue regarding the buds.my right earbud is not working properly (audio imbalance) now I have the warranty for one year i.e may18 2025 ...I have requested for service repair (pick and service) but they are responding regarding my concern

8/25/24, 6:14 PM - Subhash: I have an issue regarding with my OnePlus Nord 2r buds
8/25/24, 6:14 PM - Subhash: Audio imbalance
8/25/24, 6:14 PM - OnePlus Support India: I acknowledge your concern, and please be assured that I will try my best to assist you. But before we proceed further, please help me with your name, email ID, and contact number for the purpose of documentation.
8/25/24, 6:14 PM - Subhash: subhash
8/25/24, 6:15 PM - Subhash: [protected]@gmail.com
8/25/24, 6:15 PM - Subhash:
8/25/24, 6:16 PM - OnePlus Support India: Thank you so much for sharing all the details.
8/25/24, 6:17 PM - Subhash: How do I resolve this ?
8/25/24, 6:17 PM - OnePlus Support India: May I know if the issue is being experienced after connecting to a particular device or with every device?
8/25/24, 6:17 PM - Subhash: With every device
8/25/24, 6:17 PM - OnePlus Support India: Kindly let me know if the issue is being experienced after connecting to a particular device or with every device?
8/25/24, 6:18 PM - OnePlus Support India: Thanks for the confirmation. This is truly not something that we would want you to go through.
8/25/24, 6:18 PM - OnePlus Support India: May I know if the firmware of the buds is up-to-date?
8/25/24, 6:18 PM - Subhash: Yes!
8/25/24, 6:19 PM - Subhash: The current firmware is 106.106.101
8/25/24, 6:20 PM - OnePlus Support India: Thanks for the confirmation. Kindly follow the below mentioned steps and reset the buds: Wear the dual headsets, long press the left and right headsets at the same time (15s), and complete the factory reset after hearing the beep sound 4 times. At this point, the headset enters the pairing state.
8/25/24, 6:20 PM - Subhash: Okay
8/25/24, 6:21 PM - OnePlus Support India: Yes, please kindly reset the buds and check if the issue gets resolved or not.
8/25/24, 6:22 PM - Subhash: Not resolved
8/25/24, 6:22 PM - Subhash: There is a clear difference in the audio coming from right earbud
8/25/24, 6:22 PM - Subhash: Too low
8/25/24, 6:24 PM - OnePlus Support India: Even after performing the given steps, If the issue persists, then please do not hesitate to visit your nearest service center along with the invoice for the product.
8/25/24, 6:25 PM - Subhash: I have digital invoice where I have been purchased it form online...is it okay with that
8/25/24, 6:25 PM - Subhash: I have digital invoice where I have been purchased it from online...is it okay with that
8/25/24, 6:26 PM - Subhash: ?
8/25/24, 6:27 PM - OnePlus Support India: Yes, of course, that will not cause any difficulty at all; however, it will be better if you carry a soft copy of it.
8/25/24, 6:28 PM - Subhash: And I don't have the package box with me
8/25/24, 6:28 PM - Subhash: But I have all the photos of the invoice
8/25/24, 6:29 PM - OnePlus Support India: The box and other things will not be needed. Please make sure to carry the invoice, and it will be better if you carry a soft copy of it.
8/25/24, 6:30 PM - Subhash: Okay
8/25/24, 6:30 PM - Subhash: Thanks for helping
8/25/24, 6:33 PM - OnePlus Support India: Dear Customer,
a pickup request for your OnePlus Nord Buds 2r has been raised successfully. Please pack the device properly and safely. Our logistic partner will contact you soon to pick up the package. Once picked up, your device will be sent to the nearest OnePlus exclusive/authorized service center for the repair process.
Please feel free contact our toll-free number [protected] for any updates regarding service of your device.
OnePlus Team
8/25/24, 6:33 PM - OnePlus Support India: You are most welcome, and thanks for your understanding. It has been my pleasure to assist you so far. Is there anything else I may assist you with?
8/25/24, 6:34 PM - Subhash: Does it costs me anything?
8/25/24, 6:34 PM - Subhash: I have the warranty
8/25/24, 6:34 PM - OnePlus Support India: Dear Customer,
a pickup request for your OnePlus Nord Buds 2r has been raised successfully. Please pack the device properly and safely. Our logistic partner will contact you soon to pick up the package. Once picked up, your device will be sent to the nearest OnePlus exclusive/authorized service center for the repair process.
Please feel free contact our toll-free number [protected] for any updates regarding service of your device.

this is the conversation ... and there is no response from the pickup service request