OnePlus India Complaints & Reviews

My Name is Pushkar

I have submitted oneplus 9 mobile in Ahmedabad service center on 04.07.2024
For Green line issue in Display

Oneplus service centre committeed to me a 32000 voucher giving me in 15 day for green line issue resolved, I agree to continue go with 32000 voucher
After 15 days follow up from oneplus but didn't response from oneplus service and call centre I have wrote a mail to customer care but didn't response
I have call atleast 43 time to customer care for requesting issue my voucher but every time customer giving me time for waiting for another day
1 month past but didn't response from oneplus service centre or call centre
Lot of complaints generate against OnePlus technical team but didn't receive any phon or mail from service centre or call centre that's why I m generate a complaints against of OnePlus service centre
My complaints no is -
C - IN[protected]
C - IN[protected] un
C- IN[protected]
C - IN[protected]
C - IN[protected]

Dear oneplus service
Im not expected this way serives
Truly love oneplus products since 2010 to till date all mobile accessories use oneplus product

Im purchased oneplus z2 earbuds
Feb-5th -2023
Its hardly use 3 to 4moths unfortunately warranty over
I agree Bt I'm expected repair
That's not available they saying
Himayatnagar oneplus store ignore even not seen products

OnePlus product y should I buy because
Branded trusted product
At list it's comes 2years are 3 yeara work
4600 spend amount
At list we expect

OK warranty over bt i ready to pay repair charges

They saying not available and not do anything

It's do like this who can ready pruchese again oneplus product
Im 100% loyal customer
Can u please help this issue
Plzz resolved possible

Regards
Sai kiran putta
[protected]
Hyderabad

Dear Team,
I have called One plus toll free number several times and raised a complaint with regards to confirming on one of the branches of One Plus.
There is a Service Center in Dombivli (E) Thane - Unique Telecom P. P Chambers, who claim that they are authorized service center for One plus, however there is no such mention about them on One plus website neither are the One plus call center people aware of this.
Hence...

I am writing to express my dissatisfaction with the service I have received for my OnePlus TV Y 43 Y1S Pro E6230074D5NX00527, which is still under warranty. Despite numerous attempts to resolve the issues, the problems persist, causing significant inconvenience and frustration.

I have also written an email to OnePlus to inform them about the rude behavior of the customer service representative and the engineer. However, they failed to address this issue. The engineer, who answers the call, states that he cannot speak to the customer directly. He instructs us to inform the customer service about our TV issues. Moreover, he considers himself too high-class to visit my location. Instead, he hires another repair person and only communicates with them over the phone. It's hard to imagine the type of service we are receiving from OnePlus.

**Details of the Complaints:**

1. **First Complaint (INSI[protected]**: Filed on 18/05/2024 regarding a TV malfunction. The complaint was unjustly canceled due to an unfounded allegation of external repair.
2. **Second Complaint (INSI[protected]**: Filed on 19/05/2024 due to persistent malfunction. The complaint was again canceled based on the same incorrect allegation of external repair.
3. **Third Complaint (INSI[protected]**: Filed on 22/05/2024. An engineer visit was arranged, but the technician was not an official OnePlus representative. The local technician identified a possible PCB issue and ordered a replacement. However, the actual problem appears to be with the panel. After receiving the part five days later, the local repair person assigned by the OnePlus engineer figured out that the problem was related to the panel. He carried the PCB with him and placed an order for the newly diagnosed issue related to the panel. Since then, we have called the customer representative several times. They always say it will take 10 to 15 days to solve the problem. This means that from the day I call them, it will take 10 to 15 days to resolve the issue. If I call them today, it will take another 10 to 15 days from today.

**Concerns:**

- **Incorrect Allegations**: I have been repeatedly and falsely accused of hiring an external repair person.
- **Unqualified Technicians**: The technicians sent were local repair personnel, not certified OnePlus engineers, leading to an incorrect diagnosis and unresolved issues.
- **Delays**: There have been significant delays in ordering parts and attempting repairs, and the problem still persists.
- **Customer Service**: I have received rude and unhelpful responses from customer service representatives. The engineers have been unwilling to communicate effectively.

I kindly request that my complaint be addressed promptly and my TV be repaired or replaced as per the warranty terms. I look forward to a swift resolution to these issues.

Thank you for your attention to this matter.

On May 10, 2024, I raised a ticket (IN05403TV[protected] for repairing of my TV, which is not powering on and having no LED indication. On May 11, 2024, OnePlus executive contacted me and explained me that my TV is out of warranty, so there would be some visiting charges + procurement charges (if required to procure any spare parts).
During the visit, he explained that the TV's MAN board was corrupted and needed replacement, which would cost 5000 INR, excluding visiting charges, and he replaced the board, but the TV still did not function. He said he will bring a new board which would cost 7000/- and need to pay at the store counter. As I was not ready to pay Full amount before the work, I paid him partial amount of 2850/- for new procurement of board. He took the both the MAN boards with him and didn't show up again, and I have not received any updates despite repeated calls. Furthermore, on May 12, 2024, my service request was canceled, stating the TV is out of warranty.

I request:
- Immediate return of my original faulty MAN board.
- A full refund of the 2850 INR paid for the procurement of a new board.
- Proper resolution of my initial issue or an explanation of why it cannot be resolved.

I expect a prompt and satisfactory resolution to this matter. If this issue is not resolved within seven days, I will be forced to escalate my complaint to higher authorities and consider legal action through consumer protection channels.
Executive left the TV with all screw's of TV opened and still now its kept idle on sofa with all parts opened.

ONEPLUS 10 pro, almost 70, 000 phone was stolen from BMTC BUS STOP, NEAR silk road signal, I had flight so I could not lodge complaint, I request you please get my phone

I am facing issue with my profile in mobile unable to register my num it says the num is set as emergency number its not set not sure why due to this i am unable to register my number in app store and unable to buy anything i have voucher of 800rs off which is valid for only 30 days now i am losing the number of days due to this issue now they have also blocked my account due to violation not sure what i did all i did is to just tried to sort this but i am not getting any help from support team i am getting mentally disturbed due to this wasting my time energy and efforts. i have sent so many email and so many msg still no response i have got this new phone and still no support from them at all. I have the list of email which i have sent to them they are nor bother every day i call cust care and they say they will let the team know and ask me to wait its been more than 5 days and i am still awaiting a call back from them i have all the proofs with me i have also attached the SS of the issues which i have faced and its bene 5 days still no response.
I am facing issue with my profile in mobile unable to register my num it says the num is set as emergency number its not set not sure why due to this i am unable to register my number in app store and unable to buy anything i have voucher of 800rs off which is valid for only 30 days now i am losing the number of days due to this issue now they have also blocked my account due to violation not sure what i did all i did is to just tried to sort this but i am not getting any help from support team i am getting mentally disturbed due to this wasting my time energy and efforts. i have sent so many email and so many msg still no response i have got this new phone and still no support from them at all. I have the list of email which i have sent to them they are nor bother every day i call cust care and they say they will let the team know and ask me to wait its been more than 5 days and i am still awaiting a call back from them i have all the proofs with me i have also attached the SS of the issues which i have faced and its bene 5 days still no response number is [protected]

I have give my OnePlus bullet wireless Z2 Bluetooth which is under warranty but right side speaker is not working at all so i have sent you my Bluetooth for replacement but no response from your side i need confirmation of replacement delivery.

I bought One Plus Nord CE 3 Lite in December 2023, the phone did not work properly even for a day, the phone gets switched off every 2 hours. I complained several times to the service center but there was no response from them. I have already taken the phone to the service center twice, but my phone was not fixed, the problem is the same. This time I have given the phone to the service center. It has been 13 days since I gave the phone, but it has not been fixed yet and when I call, they do not respond properly. Please I request you to do something. Either replace my phone or get it repaired properly.

I have OnePlus 11r everything is good in this mobile but i play game in mobile this is too much heat and leg.
M contact to customer care he's suggest update your handset but after update no improvement in this handset.
PLEASE SUGGEST ME WHAT TO DO I AM VERY DISAPPOINTED FROM ONEPLUS 🙏

Hey
I purchased oneplus open in[protected]
After few days in phone display black patche n line are coming. I m going oneplus care service center approx time 12.30pm they check my phone properly. No damage n good condition phone. tell me we call u after 5-6 hours. approx 5.30pm I received service center call he tell me your phone display is damage, next day I m going service center n check my phone. in my phone display 4spot...

Hey
I purchased oneplus open in[protected]
After few days in phone display black patche n line are coming. I m going oneplus care service center approx time 12.30pm they check my phone properly. No damage n good condition phone. tell me we call u after 5-6 hours. approx 5.30pm I received service center call he tell me your phone display is damage, next day I m going service center n check my phone. in my phone display 4spot on display outer side
I tell this is not my fault when I submit my phone condition is good not spot in display outer side. after my debate he accept mistake n tell me give 2-3 days
We sending your issu to higher authority
Now today 12days complete no update

Dear One Plus team,

This is completely unacceptable where you cancelled my service requests assigned to customers care where I paid money in advance to your assigned engineer. My TV part in UW which still not received even after 1.5 month cross and warranty will expire on Feb-23. Services Engg not receiving call now and customer care every time given one week time for part delivery.

HARASSMENT - No response- INSI[protected] dated 9th Nov 2023

Cutomer Care:[protected]

Dear Team
please find below details and unlock the phone at earliest. As i am facing the issue since my new phone.

Current region (Middle East - Saudi Arabia)

IMEI (IMEI1 : [protected] IMEI2 :[protected])

OS version (Oxygen OS 13.1)

Exact issue (Network Lock attached snap)

Since when are you facing the issue? (Day1 I am facing the problem)

Is there any physical or liquid damage on your device? (NO damage)

Network provider (I cross check all networks STC, Zain, Even in Airtel international roaming)

Thanks & Regards

Muzammil Ansar

They were not responding for damaged and reused product

Maine oneplus wireless z2 anc neckband purchase kiya tha, jo ki sahi se work nahi kar raha tha, then maine customer care par call karke complaint ki, next day 30 october ko oneplus team ke courrier wale mujhse product verify and check karke le gye 31 october ko product service center phoncha or 1 november ko unhone kaha logistic team ne galti se hume dusra product de diya hai, then mujhse invoice manga maine de diya mujhse product ke video...

I have purchased a OnePlus TV and after 1.5 yrs it start showing linings on the screen. When I contacted them they were asking for service and logistic charges approx Rs. 4000. This is very disappointed for me since this is issue from their side.

I actually submitted my OnePlus buds pro 2 on 5th Sep, they said to replace the product it takes 2 weeks I said it's fine and there is no call or message to intimate so I called the OnePlus care in Hyderabad nizam palace where I submitted the product to replace they don't even lift the call and one time accepts the call and they speaks simply they will look into the issue so I made the call to customer care many times to report this issue and to make it in a high priority basis, after 1 month they called me and asked for the bank details to refund because unavailability of the product they want to issue the refund, and then after 2 weeks also it didn't refund didn't reflected in my account so I made the call again to the nizam palace Hyderabad branch OnePlus and this time they don't even care about the customer they even speak loudly and say it takes time and one particular time one person from the branch lift the call and kept hold and didn't even spoke, one time they said 2 weeks and its been 1 month 12 days till today so I finally decided to go OnePlus service center and asked for the same issue and this time they said it takes 2 weeks. What the hell is this again 2 weeks means they will take 2 months and they even said I'm the only user so they are taking long, I didn't even expected such kind of behaviour from OnePlus, I have right to know what is exactly happening and I have to speak so I want this issue to be resolved as soon as possible but it won't I know because OnePlus never cares about customer the only user is me so they are taking long, every customer is equal to OnePlus or group of customers is important for them???, RIGHT TO BE ASSURED, RIGHT TO BE HEARD, RIGHT TO SEEK REDRESSAL & RIGHT TO CONSUMER EDUCATION, and I am extremely disappointed by OnePlus the worst service I ever seen.

Phone is not working as expected and as per the specifications/

It takes 3 hours to get charged.
Then Battery drains very fast.

Updated oneplus phone 9r to new software after that my phone got a pink line on the screen as per oneplus official they should do it for free life time warranty but when i approached oneplus customer care they are denying