Onida — AC not working

Address:

Ahmedabad, Gujarat

I am writing this complaint with very heavy heart. I purchased ONIDA split AC considering that ONIDA is trusted brand but malfunctioning in AC and response from ONIDA has broken this trust.First I made a complaint on 1-Apr-15 (Complaint No: 1504C[protected]and your technician (later I came to know that it is from some vendor and not from ONIDA) visited my place in 2 days and diagnosed that PCB of my AC has gone. PCB has to be replaced when I asked for price and warranty of it. The technician asked me to talk to his supervisor (Mr. Parimal, again from Vendor - M[protected]. Even Mr. Parimal is from Vendor and he was unaware of price and warranty. Even he told me that no customer till date has asked for warranty. He gave me number of Mr. Jignesh (M[protected]. I believe Mr. Jignesh is from ONIDA. but you know, he is so busy guy that he has never picked up my call in last 20 days in which I made tens of attempts to reach him. Even no response to SMS. Luckily Mr.Jignesh pickeup call from my wife and told us that it will be solved in 3-4 days but even those days are also gone.Later I got contact no of your stock Manager (Mr. Parmar[protected]. I talked to him, whatsapp him but no success.I thought to call customer care[protected] again to check status of my complaint. Surprisingly earlier ticket was closed and your customer care executive gave me another ticket (1504C[protected]. another shock.Even after 3 weeks I dont have single clue that when my problem will be solved. And I am losing hope day by day that my AC will ever be repaired by ONIDA.