Onida & Adishwar — Terrible service

Address:

Bangalore, Karnataka

Dear Sir

We bought the 2 nos. ONIDA SPLIT ACs on 31 Mar-13 from Adishwar Electro World, Sarjapur Road, Bangalore.

They promise us better service from the dealer side not from the Onida Company (ONIDA is poor in after sale service) so on their wards I finally purchase. They did installed after a week after constant reminders. And promised 3 free service during the year.

I was waited for service but no one did turned up. Normally after installation the Customer Registration coupon is mailed to the company so we did the same. And company takes care of periodically services. But here I called Adishwar Helpline as well as ONIDA Customer care to register service reminder, I did three time in a year and not a single time it was carried out!!! Now Adishwar people says that it is Onida's duty to provide services, at the time of sale they said that they will proved they did not kept the wards.

By the time the warrantee period was going to be over. Again I registered service request with Adishawar as well as ONIDA, every time they promised but next day when I called they said no request was found in database. Even though they given req. no. [protected]/8. Service men do call to confirm address but never turned up. Our resi. area is at Doddakanahalli (Bangalore 560035) but Onida does not have this area in their data base so they can't generate.

Even after filling the long Customer Care forms on website after submission every time page error appears!!!

Customers here in India can be easily fooled by the Retail Stores as well as Companies when it comes to provide services they treat as worse than baggers!!!.

Pl. help us to get services which are due at least single so i can enjoy products for what I have paid for.

ANUJ VALA
M.:[protected]