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[Resolved]  Onida / Mirc Electronics — bad services for air conditioner

I purchased Onida 1.5 ton AC in june 2018. In 2018 working fine. In 2019 Not cooling well so, I have complaint against this on 31st may 2019. I have called many times to customer care to resolved issue they did not do anything only told to me technician will visit within 48 hr. I had waited long finally technician visit my home after 72 hrs(3 june 2019) they checked ac and asked to me me outdoor PCB board problem so we need to request for replace PCB board, and it will take 15 to 20 days more.

My concern is that if you take 20 to 25 days to resolved issue how can customer purchase your product. Word services by Onida. I never recommended onida in future and not suggest to friend or family to purchase it.

Note :- Please try to understand and try to resolved as soon as possible.

Regards
kaushal
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Complaint marked as Resolved Jun 26, 2019
Finally resolved after wait of 1 month, very disappointing service from onida.

Complaint Status


[Jun 06, 2019] Onida / MIRC Electronics customer support has been notified about the posted complaint.
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    Onida / MIRC Electronics
    Customer Care Service
    Customer satisfaction rating
    46%
    Complaints
    1457
    Pending
    0
    Resolved
    665
    Onida / MIRC Electronics Phone
    +91 20 2837 5561 [Mumbai]
    +91 22 2820 0435 [Corp Office]
    +91 16 1323 6835 [Punjab]
    Onida / MIRC Electronics Address
    MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
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