Onida / Mirc Electronics — complaint number - 1803h[protected] onidia nungumbakkam

Address:

600099

Hi team,
This is with reference to complaint number 1803h[protected] registered on 19th june 2018
Kindly note that we are suffering for almost a month from now without ac with bedridden parents. The service center of onida nungumbakkam has been so lethargic despite our sincere attempts to contact them to sort this.
In my deep agony i wish to remove the ondia ac from my house. Please find the detailed history of the affliction i faced due to your customer support team.
Complaint attended on : 21st june 2018
Complaint attended by mr. Thavasi (Mobile :[protected]
Error message: p4
Which the technician himself was not aware of the error code since he contacted another technician over mobile to know more details on p4 but unable to get more clarity on error code p4. The technician despite solving that problem he has collected rs.700/- on 21st june 2018 without resolving the problem and as mentioned he said another technician.
Though they promised me to send senior technician after collecting rs.700/- they failed to send the senior technician.
We again happened to escalate this to nungumbakkam service center at the following number[protected]/[protected] on 23rd june 2018 and as per my discussion had with mr. Barath – manager mobile :[protected] on 25th june 2018. Mr. Bharath’s advice over the phone that he will make arrangements to remove the inverter board from the outdoor unit for the error message p4. Despite his promise no one attended tunred on 26th june 2018.
Upon our call again on 27th june 2018, mr. Thavasi again reported to duty and removed two boards (1 indoor & 1 outdoor)
As per my conversation had with service center on 29th june 2018 to 2nd july 2018 asking for update they replied me that they are working on my current board and trying to resolve the board.
Again on 4th july 2018 they requested that they will need to further invsitigate my motor for p4 error message and removed both motors from my indoor and outdoor unit.
On 6th july 2018 i spoke to customer care on requesting on my update there was no response till 11th july 2018.
On 12th july 2018 after my repeated calls the customer care intimated me that they have ordered a new board for replacing my old board without my consent.
Till now they customer care has never reached me to update me on the status of my board or motor.
I am a fitter from and i have suffered exasperating sleepless nights because of your customer care center.
I would request you to please remove the indoor and outdoor units from my home and repay the entire amount.