Onida / Mirc Electronics — complaint regarding washing machine part not received

Address:

plot no 32 baba hari dass geetanjali enclave jharoda kalan, 110072

Dear sir/mam,
My name is saurabh kumar tiwari and i have purchased an onida 5.5 kg fully-automatic front loading washing machine (Wof5508nw, white) i b01kvjlfgc (B01kvjlfgc) on 28/06/2017. It is not working from april 2019. I have already complaint to on onida customer care complaint no. Is (1905k[protected]. When i registered my complaint my washing machine in warranty & my warranty is already expired on[protected]. The engineer visited my home checked machine and said the pcb switch drain not working. He ordered the required parts to the warehouse and it will take 15-20 days to receive my required parts but still my parts not received and no response from senior management. No track record of parts where is the part. I follow up on daily basis on customer care they said senior will call you. I followup-ed 20-25 times from last 4-5 weeks. But not received any single call from senior staff. The customer care staff provide me a contact number and said that he has the track record of parts. When i call then don't pick my phone i called 60-70 times call and 10-15 calls daily they don't pick my phone i also sent text message & whats app also no reply from any mode. The contact no. Is [protected] & [protected]. I don't no the name persons i have only contact no. I am totally harnessed from onida company. What is the issue is going in onida company is available or not. How much time it will take to solve my issue and why your senior don't pick the calls of customers company don't pay the salary to your employees why they don't pick the calls.
Please solve my issue as soon as possible.