Onida / Mirc Electronics — led tv repair under warranty

Address:

Nainital, Uttarakhand, 263139

This is in reference to my complaint no. 1802G[protected] that I did on 16th of February about my Led not working...
On 17th the engineer visited my home...He said that Led panel is not working and company will replace it. He take several pics and send it to the company. And I was assured that it will be done in 4 to 5 days.
Today on 21st February when I called customer care, I was informed that it will take 25 days as there is no shortage of that part...Now my question is that in this big company are they so helpless that they can not find one repair part...Really pathetic . I was not expecting this atleast...Plz resolve it as soon as possible...