Onida / Mirc Electronics — I'm complaining about after sales service

Address:

360019

Hello,

I have to say your after sales service is worst.

My phone number is [protected] and my name is mukul parmar.

I purchased a tv of your company on sunday 10/06/2018 and i was promised to complete installation by monday 11/06/2018. It's tuesday today and my tv is not yet installed.

Installation mechanic _ mr. Prajapati_ review

I would like to give him rating in minus because of below
1) hewas not at all aware about the location
2) he was rude over the phone
3) he didnt have any sense of time or any service manners
4) he argued with me while providing address
5) i called him couple of times but he didn't answer my phone

Customer service agent 1 _ review

He was nice while on the call but didn't help me at all as he said. After frustrating from mechanic when i asked service agent 1 to organize some other mechanic he said he will arrange appointment by 3 pm on 11/06/2018 but i didn't receive any call and any service till now.

In addition to this i received call from mr. Prajapati mechanic at 4 and he was asking me to pick him up from where he is standing, now he didn't make any efforts to find the location. He is not my son in law or my guest that i have to be this gentle with me. He again argued with me and i ended up saying him not to come.

Customer service agent 2 _ review

Worst guy ever
He didn't let me speak with manager or team leader and didn't help me with my problem.
He promised to give me call back with his manager or team leader by today at 10 but no call till now.

Onida service number review
As of now my number is blocked because i tried reaching customer care twice this morning but it's automatically getting disconnected feels like service agent number two blocked me.

My question

Will i be able to get my tv installed before 12? If it won't be done by then then i will straight away return this tv to the dealership from where i brought and i will also file suit against you for this kind of mental harrasment and unsatisfied service.

You will find attached contacts i have made with customer service number and mechanic. Not connected stands for agent or mechanic not answering the call