Onida / Mirc Electronics — Onida 1 ton window ac

Address:	New Delhi, Delhi, 110007
Website:	ONIDA.COM

This complaint is regarding onida 1tone window which was covered under amc on 12/04/17 to 11/04/19 (Two years warranty), due to some technical problem in my ac, i called onida customer care with complaint no 1704h[protected] on 25 april2017 but such a poor service and careless attitude no complaint was attended in spite of giving so many reminders, then again i called customer care they provided me with another complaint no 1705h[protected] on 3rd may 2017, such a big frustration from customer point of view to wait again for the complaint to be resolved.
After waiting for so many days, calling again and again but as usual no response my complaint remains got unattended. Then finally i called mr. Praveen (North in charge) with mobile no-[protected], he told me that onida has stopped doing amc services for window ac, this is something worst for me to hear from him, firstly waiting for so many days no complaint attended and then saying amc was not valid
I ask onida officials when amc was stopped from onida, then why such amc was done by taking money from me or befouling me wasting my time and money.
He took me on line with mr. Yogesh (Rl air conditioner), azadpur with no-[protected], [protected] and asked for such amc done, he told mr. Praveen that he will refund the money back within few days, he is such a careless person with no money refunded to me, almost 2 months have gone, then i called mr. Praveen twice and thrice to call mr. Yogesh to refund my money back to me, so that i can get my ac repaired with my own expenses, yesterday and day before yesterday also i called mr. Praveen for my status, some other person mr. Rajesh attended my call and said your matter is still pending, no exact status is there.
Please take a strict action against such fraudsters who cheat customers with their money

If some action is not taken in-spite of giving so many reminders, then i have to move this case in consumer court.

Thanks
Rohit aggarwal
M-[protected], [protected]
Email [protected]@hotmail.com