Onida / Mirc Electronics — onida ac stopped working in 4 months and no solution for 2 months now

Address:

Chennai, Tamil Nadu, 600074

This is with respect to complaint 1806h[protected] filed with onida on june 20. After 4 months of purchase the inverter ac went down and on the complaint, there were techinicians who arrived to test. They went up and down and told that sensor was faulty, which they did not technically test but made it up from the error code displayed. Spare order was placed and i had to wait for 23 days to get the spare arrive after multiple follow ups.
After all this, the spare arrived and there is now an another error message displayed. Now they told me may be the compressor board is gone and we have to replace it. I didnt have any hope now, they if they are technicians should troubleshoot and find the correct fault. Now i am again following up every week with no success for another 3 weeks now.
It is a total of 6 weeks and will be 2 months in a weeks time. This is the situation for an ac which was bought on jan 26 and been just 4 months when it went down.

The frustrating part here is that the so called customer service has absolutely no clue what they are working for. They either shout at the customer or say their system is rebooting or server is down or they will tell me to contact the same person whom i have been tired of calling repeatedly.

Sent an email to [protected]@onida.com with absolutely no response.

So in short, there is nothing called a after sales service once the product is sold by onida. This is a crime and punishable for not providing on time service for items in warranty. I want to either solve it here or through the court and want to teach them some abc of customer servicing.