Onida / Mirc Electronics — onida bad customer service: washing machine under warranty but customer care not willing to help

Address:	Hyderabad, Andhra Pradesh, 500084
Website:	www.onida.com/Washing-Machines

Hi
I called customer care multiple times in multiple days and every time got a response that they can't process my complain without giving any reason. The product: a washing machine with 2years of warranty with a purchase date of may 3rd, 2017 is having issue where it makes a lot of sound and the spinner doesn't work properly.
Purchase date: may 3rd, 2017
Product details: onida 6.2 kg fully automatic top load washing machine red, white (Wo62tspldd1-alr splendor splash 62)
Purchase type: online.
This is the second time this product is having issues. The first time issue happened onida didn't respond for the rectification and i had to raise a ticket here. Now again i am having issues and again they are not willing to help.
Please look into it at earliest.

Thanks,
Shobhit