Onida / Mirc Electronics — onida customer care not satisfied

Address:

Thane, Maharashtra, 401105

I m sanjay devpat rai my reg. Mobile no. [protected] i had called to onida service center in number [protected], i told about problem arising in my ac because i had purchase onida wi fi ac. On 19 june 2019 at nearly 2.00 am i had called on onida service center in number [protected] whose complaint no. 1906g[protected], in my home address which was given to onida company repairer come to my house at 12-1.00 pm on 19 june 2019, and told me that they have came from onida service center, they opened my ac and pick out pcb ac part and taken by themselves and a cheque of rs. 3000/- alo taken and cash of rs. 1000/- also. They clarify me that within 2 days they repaire the part of ac, they provide me a bill in which written reliable services and only mobile no was given no address was provided. I called to onida service center in number [protected], immediately i told them to provide the repair center detail but the customer care refuse to share the detail of repair center. The repair man came from in the name of onida service center, their no. Is [protected], when i called in this number no one was answering i immediately stopped my cheque which was given to them, on 23 june 2019 i search this person, i caught him in nalasopara east achole road district palghar the shop was in the name of reliable services, and asked him entire detail, what ever he told me it was shocking, that as we called to onida customer care and lodged a complaint, customer care provide my detail to one of their service center named al kareem cooling point kandivali mumbai, from here one of the person from al kareem cooling point provided my detail to reliable service and after when the repair man went from my house, one of the person from al kareem cooling point called me and asked about my ac but i asure that one of the repair man from their service center visited to my house but the person from al kareem cooling point provide the feedback to onida customer care that the customer had taken the service of third party. When i heared this i called to onida service center in number [protected] and asked that to whom they provided my detail firstly they refused but later on they provided the name of service center that it is al kareem cooling point but they assured me that the above service center had feedback that i had taken the service of third party. Sir i want to make a point that if i want to take service from third party so why should i called in onida customer care at night on 19 june 2019 at 2.00 am, and the fact was that as soon as i called a night in onida customer care at night and on same day in morning the repair man was in front of my door on 19 june 2019 at 12.00 pm to 1.00 pm. I allegate that who has provided my details to this repair man and if the person was offen to criminal who was responsible for this. The repair person has totally damage the pcb of my ac, wi fi is not working and my ac is also not working anymore who will be responsible for this. About the above fact many times i have told to onida customer care in this no. [protected] but till now no one has response to my fact. On 24 june 2019 i told in onida service center in number [protected] and they taken my complaint 1906g[protected] in this also they feedback that customer has taken service from third party. As per consumer act please do the needful action against this and whatever lost is happened in my ac please do the recovery on that.
Thank you