[Resolved] Onida / Mirc Electronics — onida tv fis model service escalation : 1810a[protected]

 
2 Reviews
Mumbai, Maharashtra, India
 [email protected] on Nov 23, 2018
With due respect to onida tv organization, i am compelled to express my agony in purchasing a onida 43" smart tv from array of products.
I have purchased it on 10-feb-2018 (Imei/serial no: 43fis#17k04#015919).
There was some technical problem, power led was not working hence i registered complaint on 12th oct'18 (1810a[protected].
Technician had attended the call and informed me about replacement of the board.
Surprisingly new products parts are not available. Free replacement might be the reason.

After 28 days battle, i received board without any mfg or qc tag as replacement from onida service team.
It was a dead board. There were black spots on board. It seems to be burnt earlier..
How can you send burnt board as replacement for product under warranty. It should be new part.
I personally believe i have been deceived by onida. It was a wrong decision.
Cant trust onida anymore. Pathetic service..

Darshan, ashley, macchindra, sunil were instrumental in giving false commitment.

I preferred now refund or replacement of the tv only.

/mjs
Complaint marked as Resolved 2018-11-28 16:46:53
Just to inform you that I got Board replacement on Saturday dt 24th Nov’2018 after battle of 42 days.

Complaint Status


[Nov 23, 2018] Onida / MIRC Electronics customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Purchased W/M on 08/06/17 and complaint lodged on 06/12/18 regarding non working but till date not resolved even after calling call center many times if by tomorrow not solved no option but to send notice through lawyer

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    Onida / Mirc Electronics - onida tv fis model service escalation : 1810a096380239