| Address: | Jabalpur, Madhya Pradesh, 482009 |
Escalation. Desk
Complaint registered on 3rd july 2017 and today is 25th july 2017. Every time i call up on the toll free there reply is that the issue will be resolved in next 48 hrs. I don't know when this 48 hours will end. Really feeling as cheated after buying onida products.
None of the technician or any responsible representative even bothered to call us up and update us on the proceedings. From last couple of weeks we are just following up with customer care and getting updates.
Today one of your cc representative told that if a part is to be replaced then it takes 25 days to get the same resolved. Is this a joke? Your inventory takes these many days just to send 1 small spare part? Your are just fooling customers by these kind of phrases. Do you believe that after this incident we will ever prefer any of onida's product?
The only request from my end is to get my problem resolved also please suggest when ???
Please suggest how to file a case against onida for not serving on time with in warranty of any product and giving fake promises on every call.
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Jul 25
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— forwarded message —
From: vivek singh
To: escalation. [protected]@adonis.co.in
Cc:
Bcc:
Date: tue, 25 jul 2017 14:13:01 +0530
Subject: my complaint id is 1707d[protected]
Complaint registered on 3rd july 2017 and today is 25th july 2017. Every time i call up on the toll free there reply is that the issue will be resolved in next 48 hrs. I don't know when this 48 hours will end. Really feeling as cheated after buying onida products.
None of the technician or any responsible representative even bothered to call us up and update us on the proceedings. From last couple of weeks we are just following up with customer care and getting updates.
Today one of your cc representative told that if a part is to be replaced then it takes 25 days to get the same resolved. Is this a joke? Your inventory takes these many days just to send 1 small spare part? Your are just fooling customers by these kind of phrases. Do you believe that after this incident we will ever prefer any of onida's product?
The only request from my end is to get my problem resolved also please suggest when ???
Please suggest how to file a case against onida for not serving on time with in warranty of any product and giving fake promises on every call.
—
Thanks.
Regards,
Vivek kumar singh
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