Onida / Mirc Electronics — Service complaint

Meharunnisha

from Coimbatore, Tamil Nadu

Address:

Salem, Tamil Nadu, 600099

Hi sir/madam,
I am meharun nisha, from chennai..in my life time i have done only one mistake that was is i brought onida split ac (From amsa vision, chennai-99). Now i come to the matter, past 15 days my onida ac is not cooling.. When change the new coil.. Is working like a air cooler. I was called cc no response. I called the service centre atleast five times a day but nothing has moved. I was send complaint mail in escalation. Desk" on march 16, 2017.. Replied my mail.. But no action till date. The fault is not rectified. I want immediate action to fix this issues.

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Onida / MIRC Electronics customer support has been notified about the posted complaint.

Mar 20, 2017

Updated by Meharunnisha Dear Sir/Madam,
This is to bring your kind attention that I had purchased brand new ONIDA AC Model no.S183SMH-N#15G4#011026, On March 2016 and since then I have been facing lot of problems with this product.

Problem No#1: WATER LEAK FROM AC UNIT - 14 Feb 2017

I noticed water leaking from the AC unit and I called the technician. The technician (Mr Pradeep) inspected the unit and informed me that the coil has gone and needs to be replaced.

19 Feb 2017: he informed me to raise the complaint and informed me that the unit needs to be shipped to service center for changing coil.

21/2/2017: The coil was replaced and the unit was installed. Before installation, I asked the technician to show the replaced coil. The coil was damaged. The technician said that out of 10 coils, 1 or 2 may get damage. I did not agree with his statement.

4/3/2017: The technician bought new coil, fitted and went

6/3/2017: Since the cooling was very less, I called the technician again.

07/03/2017: The technician visited, checked the unit and informed me that he will be back in an hour. But he did not return back

08/03/2017: I called the service center but there was no response.

09/03/2017: I called the service center but there was no response.

10/03/2017: The technician visited, checked the unit and informed me everything is fine. But the AC is working like an Air cooler.

I have been facing serious issues with this product. Kindly request you to address this at earliest. I

Mar 20, 2017

Updated by Meharunnisha Ac functionalay noise at in door unit.
I have informed the custemer care at chennai..
but no bady has tell what is the problem of this unit...

please need furthier help of your end...