Bought onida fully automatic washing machine in jan 2015.in may 2017 its button panel stopped working. Did numerous calls to customer care. Dont pick up or place calls on hold or hang up. Wasted so much energy and time. Finally the technician came. But the panel was not available in my city so another 10 days went waiting for it to come from mumbai. Later when it was available changed it for rs 3500 plus gave 550 rs service charge twice.
In sept again the button panel stopped working. Again the same process. Had to call so-so many times that i lost count. Later the technician said pay 3500 again for new one. We told him you yourself has changed this button panel 3 months ago. Why will we pay this heavy amt again? We had not kept the receipt thinking it wont be needed.
We asked the technician to give us a copy of our bill paid in may. He refused blatantly. He said he wond provide us with the copy.
Thereafter we called customer care again. Explained the problem. They said they will ask the technician to replce our button panel without charge. But then onwards the customer care also dont pick our call neither the technician.
We sent emails to onida on 1 st oct. Reminder mail again. But no reply. We tried calling corporate office. But again noone attends the call.
Now sir for a 12000 rs machine we have already paid rd 4500 once in may and dont want to pay this much amount again and ahain every 3 months. The machine is not even 3 years old.
We are very much harassed by onida. There is a limit to everything. Onida doesnt pay attention to the customers and dont give after sales service at all. Worst decision to buy electronics from onida.
Now what we should do? Was this information helpful? | 
