Onida — UNDUE DELAY in Servicing of Onida TV - Ultra Slim 300, Model No.CO21JWP300BMR, Sl No.10F103284 D during extended warranty period

Address:

Ernakulam, Kerala

My complaint on 9/5/2015 - "Dear Sir, I am having an Onida TV - Ultra Slim 300, Model No.CO21JWP300BMR, Sl No.10F103284 purchased on 13/08/2010 and the same is covered under extended warranty contract from 13/08/2011 to 12/08/2015 by Adonis Electronics Pvt Ltd, Perumbavoor. From yesterday onwards my TV is not working properly and when the plug is switched on the blue light in front of the TV is switched on & the same is switched off immediately. I request your good office to do suitable service to my TV." My complaint on 25/5/2015 - "One of your representatives reached me on 09/05/2015 itself and reported that some spares are to be collected from Head Office for completing the service. I had contacted more than two times for the completion of the service. I got the reply that the spares has not yet been received. Nowadays TV is not a luxury, but an essential item. Myself & spouse are senior citizens living lonely and it is very difficult to pull on a day without TV. If more time is needed to get spares, I request you to provide an alternate TV till my TV is repaired." TILL NOW THE COMPLAINT HAS SORTED OUT. I REQUEST YOUR GOOD OFFICE'S INTERVENTION. Soman D Surabhi - Paikkattu Near SNDP Office Nellad Junction Nellad P O Muvattupuzha - 686669 Ernakulam Dist Kerala M - [protected]