| Address: | Lucknow, Uttar Pradesh |
Dear Sir
My AC developed motor balancing problem in the very second year after purchase. Most often the fan will freeze and not move . At times when it it will move and run there will be noise. On registering complaint, some mechanic ( he can not be an Engineer for sure) from Lucknow service centre will come, do some tinkering, extract the service charge and leave. After 40-45 days the same problem will recur.
The last time around two months back some mechanic/ engineer attended the fault, did some tinkering / peeling with the rubber of the motor. The fan started running. He told his Boss on phone that there is no motor problem, collected the service charge and left. Alas, the same problem surfaced again after 40-45 days.
This has happened thrice even after specific request for either changing the motor or fix the defect permanently otherwise. I wonder, how many times I will keep paying service charges for this kind of dis-service.
I don't believe how a multi national and reputed company like Hitachi can fleece its customer in this manner. I have another AC from Samsung which is around 4 years old. The after sales service is is so prompt. cordial and fair that I am regretting today why did I purchase Hitachi instead of Samsung?
If anyone is listening from Hitachi head office, please be considerate to instruct the Lucknow service centre to attend to the fault properly and remove it permanently either by changing the motor or otherwise.
Regards.
ARUN KUMAR SRIVASTAVA
11 Kaushalpuri Colony
Gomti Nagar, Lucknow-226010
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