[Resolved]  BagItToday — PLEASE REFUND MY MONEY(FRAUD RS 24999)

Address:

South 24 Parganas, West Bengal

Dear Sir/Madam,
I received the call from bagittoday on
20/10/12, caller name was Miss Neha, she told me that I won the lucky
draw from bagittoday which includes diamond worth Rs.50,000/- and
tablet, reebok bag, watch and some other prize in just Rs.24999/-. You
just have to pay Rs.24999/- only in that those things which is above
mentioned and Ms. Neha also told me that if I sell the diamond in
future I will get 100% increase i.e. after purchase the value of
Rs.24999/- and Resale value will be Rs.50,000/- not less than this.
She also said that this is one of the top most company related to
“PRESS”. We will not cheat our customers. I[censored] have any problem later
u can cancel the product any time and we will refund the money in your
account. I was carried away by her talk and deposited Rs.24999/-
through online transfer in bagittoday account as per her instruction.
After transfer she told me and also guided me, not to say anything to
any one, when the verification call will come, only say that I need
this diamond for personel use not for resale. I[censored] say other than
this, they can cancel your order. There after 2 minutes later I
received the verification call, that asked ”you booked the product” I
said “yes”. We received the amount they said. As per Ms.Neha
instruction I keep on saying “yes” to all questions. After this
verification Miss Neha called me and asked whether I said everthing to
yes and told me 2nd verification call will come, in that also u have
to say “yes” to all questions, just after 2minutes 2nd verification
call came. That was one Mr.Amit I just asked him that lucky draw I won
and whether this diamond will fetch me Rs.50,000/- later or not. He
said not at all. No lucky draw was open and neither the diamond worth
Rs.50,000/-
Thereafter I complain on 20th October 2012 to bagittoday mail
id ([protected]@bagittoday.com), after 7 to 8 hours I received call from
Mr.Rahul who is from HR Deptt. I told him everything in detail he said
sales department executive people say all these things to get more
sale. Don’t worry you will get your money refunded. He said a call
from India Today will come for verification In that u can cancel the
order and 100% refund you will get. I received verification call on 22
October 2012 and I told him the whole story and cancelled the order.
They said that ur order has been cancelled and soon you will get your
money refunded.
In between these 2 days I
talked to customer care executive but their information was not up to
the mark as one said that your problem will be solved within 24 hours,
some said it will take 7 to 8 days, one said it wil take one month.
They can’t satisfy me. So please confirm me how much time it will take
to come into my account.cutomer executive don’t reply the staus of the
cancellation order. They say that it is our internal matter We can’t
disclose. What is this? I need the money urgently, please tell how
much time u will take to refund the money in my account. I think
BIGITTODAY customer care executive don’t care about the customers
they care about the company so it is called company care exe. Please
intimate me about the status of the cancellation and refund money. Plz
do the needful. I AM ATTACHING THE SCREEN SHOT PLZ GO THROUGH IT.AND
I HAVE FULL CONVERSATION RECORDING WITH .MS NEHA (SALES EXE.), MR.
AMIT(VARIFICATION DEEPT.),HR DEPPT. (MR RAHUL), AND SOME OTHER
CUSTOMER CARE EXE. I[censored] COULD NOT REFUND MY MONEY I WILL HAVE TO GO TO
CONSUMER COURT FOR THE HARRASMENT WHICH I SUFFERED FROM BAGITTODAY
COMPANY.AND ALSO I WILL PUT UP A CONSUMER CASE REGARDING MENTAL
HARRASMENT.
So I request to U sir/madam to
plz help me out and refund my money as soon as possible please call me
on [protected],[protected] plz intimate me through phone and email also.


My email id is [protected]@gmail.com

My complaint no. at bagittoday is 971325