[Resolved]  eBay / Aquarium Fish Tank Taiyo Max Submersible Power Filter Water Purifier — No payback after receipt of defective item

Address:

Pune, Maharashtra

I purchased AQUARIUM FISH TANK TAIYO MAX SUBMERSIBLE POWER FILTER WATER PURIFIER Item Id[protected] from Ebay on 25 Feb 2013 vide Paisa Pay ID [protected] and paid Rs. 459+ 69 Shipment ).Received the shipment 28-Feb-2013 vide ABW No.[protected]only to find that its broken from few delicate areas. Immediately I contacted seller (Ms. Gayathri) but she guided me to send the pics and register a complaint on e-bay. I could not post any comment as my ID was not 5 days old that time I sent a mail to [protected]@members.ebay.in cc to ebay <[protected]@ebay.in> along with all photographs on 28 Feb 2013. There was not reply from ebay though but with lot of follow up Seller finally responded and asked me to return the item and to provide my bank detail, i have returned vide Dtdc Courier P22784599 dt 01.04.2013. Now since seller have already received the defective item now they are negotiating with me with less than half the price which is totally unethical.
I refused to accept any such offer and asked them to return the entire amount as I have informed immediately after the receipt of item. I also requested them to allow me to pick other article of same price as a replacement but not they are not responding to my mail neither they are picking my calls.
I lost my money as Seller is not responding to my mail or call now. Customer care has refused to help as 30 days are over ( SR.No. [protected]) Its wrong practice of having money back policy for 30 days on the other side seller will indulge buyer by some promise till 30 days is over.

I have inofrmed them Immediately after the receipt of shipment and not used this filter alall. Now they are responding.

Need your help to get my money back .
Complete detail of seller is as below.

adithyavarman
S.Gayathri Devi,
29, Ramasamy Layout,
Peelamedu,
Coimbatore-641004
cell:[protected].
Email address: <[protected]@members.ebay.in>
<[protected]@gmail.com>